There are a lot of people who have MAC computers and experiencing problems with Bio-Well software installation and recognition of the device.
We have found three main problems that can appear on your way if you are using MAC.
Here they are:
1. Bio-Well devices and software doesn't work with 32-bit MAC OS. It works only with 64-bit. It means that starting from 10.6 version it should work, but it is better to have 10.7.
As you know it costs only 20$ or something close to that to upgrade the OS version on MAC.
So for users with old OS we recommend to upgrade first of all.
Also on MAC's there was a transition time between 32-bit and 64-bit kernels. Some of Mac computers can use 32-bit kernel by default, but there is possibility to switch to 64-bit kernel.
Please see http://support.apple.com/kb/ht3770 to find out if your computer is using 32-bit or 64-bit kernel.
Please switch to 64-bit kernel mode before installing the Bio-Well software and drivers.
2. Installation and working of the software and device is regularly being blocked by the antivirus program on the computer. So users have to either stop the antivirus for the time of installation, either deinstall the antivirus program for the time of installation of Bio-Well software and drivers.
3. On small computers or netbooks the electric current in USB ports is too low to work with Bio-Well device. Also on a bigger laptops if there are too many other devices connected to USB - there will be not enough current for Bio-Well device.
Please provide your feedback. Thank you!