Page 1 of 1

Report in Mac Book

PostPosted: 16 Dec 2015, 14:12
by Barbara
Hello all,


I cannot print my reports anymore, since there is no option showing on my Macbook. Anyone with the same problem? Any advise and help on this topic please.
Thanks

Barbara

Re: Report in Mac Book

PostPosted: 07 Jan 2016, 23:33
by Dmitry_Orlov
Dear Barbara,

Can you please provide a screenshot with comments so that we can give a task to the programmer?

Re: Report in Mac Book

PostPosted: 08 Jan 2016, 00:29
by Barbara
Hello Dmitry,

Here it is my print screen

Please let time know once how to solve that, thanks

Kind regards

Barbara

Re: Report in Mac Book

PostPosted: 11 Jan 2016, 23:26
by Konstantin
What version of bio-Well dou have ?

Re: Report in Mac Book

PostPosted: 12 Jan 2016, 10:23
by Barbara
I installed the latest version of the software, and my Bio-Well is serial no. FTY3AP9G, issued on 11.2014.

Re: Report in Mac Book

PostPosted: 13 Jan 2016, 00:35
by Konstantin
Did you have some third-party software that may affect other programs? The fact that the top of the window should be a toolbar with button "Print", but it is hidden for unknown reasons.

Re: Report in Mac Book

PostPosted: 13 Jan 2016, 12:31
by Barbara
Hello, I dont have any third-part software installed, so I dont' know why the toolbar is hidden. Any ideas how I could solve that? Thanks

Re: Report in Mac Book

PostPosted: 13 Jan 2016, 18:13
by Konstantin
Try this:

1. Close Bio-Well
2. Run Terminal
3. In terminal window run this command:
Code: Select all
rm ~/Library/Application\ Support/Bio-Well/Bio-Well/config.ini

4. Run bio-Well again