If you need any technical support first of all you need to contact your local distributor or the one closest to you.
Bio-Well Headquarters are unable to provide techsupport to all clients in all languages worldwide 24/7.
We have our representatives almost in all timezones.
There are about 1000 Bio-Well users worldwide.
Only in the case if the Distributor is unable to help you - he/she should forward your case to us.