hard crash

Any questions related to hardware functioning

hard crash

Postby macri » 07 Sep 2015, 14:26

buongiorno,
dopo aver installato l’ultimo aggiornamento, all’apertura il software dell’apparecchio Bio-Well chiede di inserire la password di amministratore per apportare modifiche al sistema operativo.
Ma dopo circa un minuto il computer va in hard crash.

Il Pc è un Mac Book Pro, la versione è OS X 10.10.6.

Grazie,
cristina
macri
 
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Joined: 30 Nov 2014, 22:11

Re: hard crash

Postby Dmitry_Orlov » 21 Sep 2015, 17:33

Dear Cristina,

Please contact one of our distributors in Italy in order to get the proper support.
In order to report a problem please specify to the distributor:
1. Serial number of your device.
2. Bio-Well software version.
3. Logs of the crash (instructions on how to make logs on MAC: viewtopic.php?f=3&t=7)
4. Explanation of circumstances of the problem.

Thank you!
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Dmitry_Orlov
 
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Joined: 29 Apr 2014, 11:53


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